Acceptable Use

These rules apply to every site on Sitegrid and everyone who works on one. They sit alongside the Terms of Service.

What you may publish

Lawful content only, which you have the right to use. Do not publish anything that:

• contains malware, or tricks people into installing software or handing over passwords or payment details (phishing);
• sends or promotes spam, including through your site's forms;
• infringes someone else's copyright, trademark or privacy;
• harasses, threatens or exploits anyone, or sells illegal goods or services.

Using the platform fairly

• Don't try to reach another customer's sites, data or account.
• Don't probe, overload or work around Sitegrid's security or limits.
• Don't use Sitegrid to host files or services that are not part of a website.

If a site breaks these rules, we may take it offline while it is fixed.

Support scope

Sitegrid supports the platform, not the sites built on it.

Included:

• the site stays online and secure;
• the editor, Publish and restore work;
• domain setup instructions and the record check;
• forms deliver;
• help with your account.

Not included:

• fixing anything you or your agency changed;
• design, writing, SEO or new pages;
• changes of taste, such as “I don't like my button” or “the logo is too big”;
• emergency or after-hours response.

Support is by email; we aim to reply within one business day.